#162 - Ops Nightmares, Powered by Crstl
In this new series on the Startup CPG Podcast, Daniel Scharff and Jamie Valenti-Jordan from Catapult Commercialization Services take callers who have had 'Ops Nightmares' that plague many brands. Joining them are Katherine Harvey, co-founder and CEO of Bare Bones Broth, who faced a bone broth launch disaster at Costco due to manufacturing and contamination issues; Brett Perrotta, co-founder and Chief Operating Officer of Chubby Snacks, who recounts his own ops nightmare involving production errors with a co-packer, underscoring the critical nature of founder involvement during initial production runs; and Brady DeLong, VP of Sales & Ops at Clean Age, who reveals chaos from a major inventory mix-up with Walmart.
Teva from our sponsor, Crstl, provides expert advice on leveraging Electronic Data Interchange (EDI) for managing high order volumes, as well as for reducing chargebacks and driving revenues.
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Today's topics:
- Advice on Handling Ops Nightmares
- Katherine Harvey’s Ops Nightmare at Costco
- Brady DeLong's Operational Nightmare with Walmart
- Brett Perrotta’s Operational Nightmare with a Co-Packer
- Teva's ( Crstl EDI ) Discussion
- Communication with Buyers
- Handling Freight Problems
- Legal and Insurance Considerations
- Damage Control and Transparency
- Planning and Risk Management
- Operational and Product Losses
- Common Business Challenges
- Packaging and Labeling Issues
Episode Links:
Catapult Commercialization Services Website
Jamie Valenti-Jordan LinkedIn
Bare Bones Broth Website
Katherine Harvey LinkedIn
Clean Age Website
Brady DeLong LinkedIn
Chubby Snacks Website
Brett Perrotta LinkedIn
Don't forget to leave a five-star review on Apple Podcasts or Spotify if you enjoyed this episode. For potential sponsorship opportunities or to join the Startup CPG community, visit http://www.startupcpg.com.
Show Links:
Transcripts of each episode are available on the Transistor platform that hosts our podcast here (click on the episode and toggle to “Transcript” at the top)
- Join the Startup CPG Slack community (20K+ members and growing!)
- Follow @startupcpg
- Visit host Daniel's Linkedin
- Questions or comments about the episode? Email Daniel at podcast@startupcpg.com
Episode music by Super Fantastics
Creators and Guests
